β Frequently Asked Questions (FAQ)
π§’ Do your hats run true to size?
Yes! All VimHue caps are engineered specifically for the female head and feature adjustable straps for a customizable fit.
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Standard fit: 57 cm
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Petite fit: 55β56 cm (select styles)
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Youth fit: 53 cm
Need help choosing? Just reach outβweβre happy to guide you!
π§Ό Can I wash my VimHue cap?
Yes! Our hats are designed for performance and practicality.
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Machine wash cold (gentle cycle recommended)
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Hang or lay flat to dry
Pro Tip: Shape your cap while drying to maintain the perfect fit.
πͺ Can I work out in my VimHue hat?
Yes, yes, and YES. π¦ Our caps are made for movementβwhether you're crushing cardio, chasing PRs, or hitting the courts.
Every style is crafted with:
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Moisture-wicking, breathable fabric
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UPF 50+ sun protection
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Performance-engineered fit that stays secure during high-impact activity
Bonus: Theyβre machine-washable and dry beautifully when hung upβno sweat, literally.
From bootcamp to barre to back-nine tee timesβyouβre covered. π§’
π Can I exchange my cap for a different size or color?
We do not offer direct exchanges at this time. If you need a different item:
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Submit a return within 14 days of delivery
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Place a new order for your preferred style or size
This ensures you wonβt miss out on popular items that move quickly!
π¦ Do you ship internationally?
At this time, we only ship within the U.S.
We hope to expand in the futureβbut for now, our focus is on serving our U.S.-based customers with speed and care.
π¬ How do I start a return?
Returns are simple and self-service!
Start here: https://vimhue.com/apps/returns
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Must be submitted within 14 days of delivery
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$8 return shipping fee (unless you purchased Checkout+ for $2.98 at checkout)
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Items must be unworn, unwashed, and in original condition
π« Can I cancel or edit my order after placing it?
Unfortunately, weβre unable to make changes after checkout is complete.
If you made a mistake, email support@vimhue.com right away and weβll do our bestβbut changes aren't guaranteed due to fast processing times.
β³ How long will my order take to arrive?
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Orders are processed in 1β3 business days
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Once shipped, delivery typically takes 3β7 business days depending on your location
You'll receive a tracking number once your order is on the move!
π Do you offer gift cards or gift wrapping?
We offer digital gift cardsβperfect for last-minute gifting!
Gift wrapping is not currently available.
π Still need help?
Weβre here for you!
Email us anytime at support@vimhue.com and a team member will get back to you within 1β2 business days.